Shipping Policy

For an automotive brand like Shieldora, a shipping policy needs to be very clear about delivery timelines (especially for liquids like car shampoos/polishes) and how you handle heavy items or high-value accessories.

Here is a professional, conversion-optimized Shipping Policy template.

Shipping & Delivery Policy

At Shieldora, we understand that you want your car care essentials delivered as fast as a professional pit stop. We partner with India’s leading logistics providers (Delhivery, BlueDart, Ecom Express) to ensure your order reaches you safely and on time.

1. Shipping Zones & Charges

  • Pan-India Delivery: We ship to over 26,000+ pin codes across India.

  • Standard Shipping: We offer FREE Shipping on all orders above ₹999.

  • Small Orders: For orders below ₹999, a flat shipping fee of ₹99 will be applied at checkout.

2. Processing & Dispatch Timelines

  • Order Processing: Orders placed before 12:00 PM (Monday – Saturday) are usually dispatched on the same day.

  • Dispatch Time: All orders are typically dispatched within 24–48 hours of order confirmation.

  • Liquid Products: Please note that specialized car cleaning chemicals and polishes are shipped via Surface Transport as per Indian safety regulations for liquids.

3. Estimated Delivery Times

Once dispatched, your Shieldora products will typically reach you within:

  • Metros & Tier 1 Cities: 3 to 5 business days.

  • Tier 2 & Tier 3 Cities: 5 to 7 business days.

  • Remote Areas (North East, J&K): 7 to 10 business days.

Note: Deliveries may be slightly delayed during public holidays, extreme weather conditions, or high-volume sale periods.

4. Order Tracking

Once your order is shipped, you will receive a tracking link via Email and SMS/WhatsApp. You can use this link to monitor your shipment's journey in real-time.

5. Cash on Delivery (COD)

  • We offer COD services for most pin codes in India.

  • A nominal COD handling fee may apply, which will be visible on the checkout page.

  • Please ensure you are available to receive the call from our delivery partner for seamless delivery.

6. Damaged Shipments

We take extra care in packaging our SiO2-infused formulas to prevent leakage. However, if you receive a package that is visibly damaged or leaking:

  1. Do not accept the delivery if the outer box is heavily damaged.

  2. Take a photo/video of the damaged package.

  3. Contact our support team at support@shieldora.com or [Your Phone Number] within 24 hours of the delivery attempt.

7. Incorrect Address / RTO (Return to Origin)

If a shipment is returned to us due to an incorrect address, phone number, or repeated unavailability of the customer, we will attempt to reach you.

  • Re-shipping: A re-shipping fee may be charged for a second delivery attempt.

  • Cancellations: If you choose to cancel a returned order, the original shipping charges will not be refunded.